Helsinki, Finland — Open to AI & Development roles
I lead complex systems and the people who use them — translating between boardrooms and development teams, and building AI-powered solutions that remove friction from real work.
My career started in customer service — and I quickly noticed that the most interesting problems weren't in the calls or the tickets. They were in the space between what the business needed, what the system could do, and what the people using it actually understood.
That gap became my specialty. Over 15 years, I've led contact center teams, developed reporting systems from scratch, managed multi-year WFM implementations for organizations of 10,000+ employees, and served as the translation layer between technical teams and operational leadership.
Then I discovered what AI could actually do in practice — not in theory, not in demos — but when I built something real with it for the first time. I could finally create the tools I'd only imagined: things that remove manual work, surface better decisions, and adapt to how people actually think.
I learn by building. I'm most energized when there's a real problem that no one has quite solved yet.
From frontline service management to strategic development roles across financial services and healthcare.
Systems I've designed and maintained directly affect the daily work of over 10,000 employees.
One of several measurable outcomes from process development and operational optimization work.
Real estate SaaS, B2B chatbot service, and a healthcare automation tool — all in production, all self-built.
Not just technical, not just managerial — I work across the full value chain, from strategy and change management to integration specs and hands-on AI prototyping.
I've led teams through organizational mergers, system replacements, and cultural shifts — always starting with listening. Real resistance is never about the technology; it's about understanding what changes and what doesn't. I use a coaching approach: asking why, what and how before proposing anything.
I bridge a gap that exists in most organizations: the analyst who knows what needs to be optimized, and the operational unit that doesn't have visibility to act on it. I build the reporting systems, define the KPIs, and work across both sides to make data-driven decision-making actually happen.
Deep hands-on experience across the HR/WFM ecosystem — requirements definition, integration design, rollout, testing, and user enablement. Ortec, Mepco, CGI Palkat, Workday, Sympa, Nepton, MaxTech, Genesys, ServiceNow and others. I understand how systems talk to each other.
Beyond prompting — I build full-stack AI-powered web applications: API design, cloud infrastructure, LLM integration, security, and deployment. Learned by shipping real things to real users. My focus: finding where repetitive manual work lives, mapping the process, and replacing it.
I don't have a portfolio of mockups. I have working applications that solve real problems — built independently, deployed to production, used by real people.
Real estate investment analysis platform for Finnish property investors. Integrates live listing data from Oikotie, runs AI-powered scenario modeling, and helps evaluate yield, cash flow, and capital appreciation across different financing structures.
AI chatbot implementation service for Finnish SMEs — focused on lead capture and customer service automation. Built the full go-to-market infrastructure: landing pages, outreach campaigns, demo bots, and a pricing model designed for the Finnish market.
Standalone web tool replacing a broken Excel-based workflow for ORTEC-compatible XML shift templates. Includes a staffing hour optimization calculator based on resident counts and service class ratios — live color-coded indicators replace a fully manual process.
Advanced mortgage and loan calculator supporting multiple simultaneous loans, real Euribor reference rates, margin inputs, interest-rate reset history, and future renovation cost projections — with a live breakdown chart.
A thread runs through every role: closing the gap between what was built and what was actually needed.
Leading development and maintenance of a business-critical WFM system covering ~10,000 employees. Responsible for operational continuity, payroll accuracy, regulatory reporting, and the long-term development roadmap. Driving the vision for AI and automation integration into workforce planning.
Developing anti-financial crime investigation processes at the intersection of compliance, technology, and data — defining how investigative workflows should work and what systems and integrations need to support them.
Six and a half years spanning multiple roles: service management to leading data and development for a financial services outsourcing company. Built the company's BI infrastructure from scratch, led a full WFM system rollout, supported commercial negotiations that achieved a 30% pricing reduction, and drove a 20% unit cost reduction through operational improvements.
Started with phone channel coaching at Stockmann, then moved into service management — running a contact center team, owning the P&L, and beginning the pattern of building tools to make work measurable and improvable.
I'm at my best when the problem isn't yet fully defined. Give me an ambiguous situation — competing priorities, unclear direction, a system that doesn't quite work — and I'll map it, frame it, and build the path forward.
I operate with a steady hand. People around me tend to describe me as calm and analytical — I consider alternatives before committing, and hold a conviction without becoming rigid about it. I keep multiple workstreams moving simultaneously and rarely lose track of where things stand.
What motivates me is clear goals and real momentum. I like to set the direction, structure the work, and create conditions for people to succeed — coaching along the way, adjusting when needed, and trusting the team to execute. I don't need to control every step. I need to know where we're going and why.
Major in management and financial administration. Thesis: a comprehensive performance measurement framework covering personnel competence through to financial results.
Three-part program: PO role and responsibilities, goal-based leadership, and motivation.
Cloudflare Workers, Claude API, n8n automation, SaaS architecture, full-stack web development — learned by building and shipping real applications.
I'm open to full-time roles where I can lead AI adoption, drive systems development, or bridge the gap between business and technical teams. Particularly drawn to roles where someone needs to make AI real inside an organization — not just pilot it.
I help organizations understand where AI and automation can remove friction — and then build it. From process mapping through to a working prototype or deployed solution. No vendor lock-in, no slide decks that go nowhere.
Whether it's a role, a project, or just a conversation — reach out directly.
henrikki.kellberg@me.com +358 40 570 5681